• Hold a Masters Degree
• Have 3-5 years of total work experience; at least 2 years of work experience should be in Telecom

Job Description

• Carry out evaluation reports to determine areas of weakness and derive TNA for trainings.
• Design and conduct technical & soft skill presentations/trainings for the CC Touch Points.
• Assist/Suggest new SOPs, scrutinize old one for improvement.
• Coach & mentor CCRs and help them perform better.
• Carry out all routine Quality reports timely.

Essential Skills

• Should have good communication and presentation skills
• Should display the ability to work independently as well as part of a team

Desirable Skills

• Should be proficient in MS Office Suite; especially Word and Excel
• Should have the capability of analytical and out of the box thinking