To acquire postpaid subscribers/SOHO and ensure healthy revenue and collection (%). To be face of Telenor in servicing the customers.

Responsibilities:
Sales
Achieve the assigned FCA targets (voice )
Achieve the assigned revenue targets (voice )
Manage customer portfolio to increase the penetration within the existing customer accounts (up selling)
Efficient use of Telenors' USPs as per the customer's requirements
Efficient use of sales tools
Guarantee 100% accurate information capturing for all customers on the portfolio
Fill the visit report after completing the scheduled visits for that day
Ensure contract signing of subscribers as per MNP, Special category number etc policy.
Service & collection
Achieve collection (%) for the assigned customers
Promote payment through Easy Load
Contract renewal
Ensure renewals of contracts of subscribers at the time of expiry.

Knowledge Areas:
FCA targets per month
Billed revenue per month
Collected amount per month (%)
Bad Debt
Competence on products
Customer data quality
Selling skills
-Interpersonal skills
-Presentation skills
-Basic knowledge about GSM network
-Complete knowledge about Telenor's basic voice products specially price plans, sales Processes and policies
-Follow up skills

Application Deadline: 05-Feb-2012

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