The ideal candidate should

• Hold a Bachelors Degree in IT, Computer Science or a related field
• Have a minimum of 3 years of work experience in IT Systems, Networks & Telecom
• Should be of 25 33 years in age

Job Description

• Oversee day to day operational & maintenance tasks on mission critical servers at Contact Center / voice domain
• Effectively handle hardware, software, and connectivity problems
• Coordinate with different functional teams within the organization
• Document system problems and resolutions for future reference
• Prepare detailed flow charts and diagrams outlining systems capabilities and processes
• Identify, communicate and resolve systems / infrastructural issues

Essential Skills

• Should secure good analytical & problem solving skills
• Should have a good understanding of Enterprise Systems, Networking, Telecommunication, VOIP concepts, Complex Multi user Infrastructure and Environments
• Should have good written and verbal communication skills
• Should have working knowledge on Microsoft Advance Server Services
• Should be dynamic and organized

Desirable Skills

• Should be proficient in operating MS Office Suite
• Should have sound system integration knowledge
• Should have hands-on experience in Avaya or Cisco VOIP systems, CITRIX, VERITAS, Unix/Linux.

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