The ideal candidate should

  • Hold a Bachelors Degree in IT, Computer Science or a related field
  • Have a minimum of 3 years of work experience in IT Systems, Networks & Telecom
  • Should be of 25 33 years in age

Job Description

  • Oversee day to day operational & maintenance tasks on mission critical servers at Contact Center / voice domain
  • Effectively handle hardware, software, and connectivity problems
  • Coordinate with different functional teams within the organization
  • Document system problems and resolutions for future reference
  • Prepare detailed flow charts and diagrams outlining systems capabilities and processes
  • Identify, communicate and resolve systems / infrastructural issues

Essential Skills

  • Should secure good analytical & problem solving skills
  • Should have a good understanding of Enterprise Systems, Networking, Telecommunication, VOIP concepts, Complex Multi user Infrastructure and Environments
  • Should have good written and verbal communication skills
  • Should have working knowledge on Microsoft Advance Server Services
  • Should be dynamic and organized

Desirable Skills

  • Should be proficient in operating MS Office Suite
  • Should have sound system integration knowledge
  • Should have hands-on experience in Avaya or Cisco VOIP systems, CITRIX, VERITAS, Unix/Linux.

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