•1-     Retail Operations

• Provide leadership and guidance to the Retail Shops Managers in order to achieve Sales tagets
• Manage the day to day relationship with the Retail Shops Managers
• Devise, recommend and gain approval for an effective retail marketing and sales strategy, ensuring it is consistent with Wataniya Telecom business requirements
• Oversee the effective implementation and administration of the Retail Shops in charge of operating policies and procedures in order to ensure a favourable audit report.
• Monitor the financial performance of the Retail Shop network against plans and budgets; identify any variances initiating remedial actions when necessary.
• Review Retail shop processes, systems and operations to ensure their effectiveness.
• Develop ongoing improvement strategies through ongoing review and monitoring of Retail Shop performance.
• Input to the development of new products and services anticipating customer needs and preferences to ensure the Shops network remains competitive in the market.
• Source new locations and negotiate contractual terms and agreements as per business requirements.

•2-      Retail Shop Performance

• Accountable for the overall performance of the Retail Shops network to ensure achievement of Retail sales targets.
• Improve customer feedback ratings through the proactive implementation of customer service programs and guidelines.
• Improve employee satisfaction and retention through implementation of plans to encourage teamwork.
• Work in accordance with the guidelines set by the Manager, Retail to meet and stretch Retail Shop sales targets.

•3-      Staff

• Proactively manage and motivate Shop Managers to be highly professional and results oriented to ensure that the Group delivers the optimum and agreed levels of contribution to Wataniya Telecom's revenue.
• Ensure Individual Development Plans (IDP) are completed for all staff in accordance with Wataniya Telecom policy.
• Improve Retail Shop staff performance through personal coaching and identifying training and development needs.
• § Conduct annual performance appraisals (Performance Management System) and ensure objectives set are monitored and achieved.

•4-     Other

• Contribute to the Sales Division communication plan through attendance of regular team meetings, the preparation of a weekly status report and attendance at team events.
• Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Share knowledge and expertise with peers and Retail Shop employees.
• Other duties as directed by Manager, Retail or other superiors.